FAQ’s

Kids skischool in Gmünd/Gerlos

ALLERGIES 
If your child is allergic to something or if he/she has a disability, please inform our instructor about it. Also, we suggest you put a small note (with the allergy or disability) inside the front pocket of the ski school vest you get at one of our offices. In this way, our instructor can take it into account.

CHANGING GROUPS 
Of course, it is possible to change the group. When we notice that your son/daughter does not fit into the group, he or she can obviously change to another one. It is also possible to change your ski class for a snowboard class or vice versa, provided that a suitable group is available. Extra charges could apply. Rebooking group classes to private classes is also possible. Extra charges could also apply.

COURSE DAYS
Beginner and advanced children can join a class every day of the week. Adult group classes for beginners only start on Sundays. If we have enough beginner participants, we do offer a group class starting on Mondays. Advanced and well advanced adults can join a class every day of the week from Sundays until Thursdays. There are no group classes for adults on Fridays and Saturdays.

COURSE HOURS
The class times for groups (children and adults) are from 10:00 – 12:00 and 13:00 – 15:00 (lunchtimes vary, appr. 30 minutes) The instructors will join the children for lunch from 12:00 – 13:00. Only for kids that have lunch included in their ski class.

DAY OFF DURING THE SKI LESSONS
We do recommend you book the ski class on consecutive days because your group will learn new things every day. If you skip a day, you might have to switch to another group. Please consult your ski instructor. For 2 and 3 year old children, skipping a day is not a problem.

DOES YOUR CHILD HAVE TO BE POTTY-TRAINED FOR THE SKI-COURSE
It is not possible for our instructors to change diapers during the ski class. He/she does, of course, bring your child to the nearest bathroom, helps them get undressed and dressed again and helps them cut their food.

EXTENDING SKI LESSONS
If you book your group lessen day by day, you will pay our daily rate each time. We suggest you book a minimum of three days because our extension rate will apply after this term.

EXTENDING SKI MATERIAL
Our ski school does not rent out skis. When booking a ski class including equipment, you will get a voucher. You can exchange this form in any sport shop or at the hotel Kröller. If you want to extend the rental, you will be charged for the extra days by the rental shop.

FOREIGN LANGUAGES
A lot of foreign languages are spoken in our ski school: English, German, Dutch, French, Greek, Italian and Spanish (please inform in advance).

HELMET 
It is obligatory for all children up to 14 years old to wear a helmet during the ski class. If your child does not have a helmet, you can rent one at the sport shop.

ILLNESS 
Should your child get sick during your holiday and he/she can not participate in the ski class, please let us know. You can inform the instructor at the meeting point. A refund is only possible with a doctor´s certificate. Due to health reasons, we cannot allow participants with a contagious disease to participate in our ski classes or at the kindergarten.

KIDSCLUB
If you would like your child to join us at the kindergarten at the end of a ski class, we ask you to fill out the kidspass and put it into the ski vest. Please write down a working mobile phone number.

LIFT CARD

Children born after 01.01.2014 do not need a lift ticket, they can use all lifts for free. For more information about lift tickets and prices, please click HERE.

LUNCH 
The kind of food your child will get during their ski class depends on the restaurant they will go to. Here are a few examples of dishes they could get: fries with schnitzel, sausages, fish sticks, kaiserschmarrn, spaghetti, and pizza. Most of the restaurants offer some small sweets after lunch.

MAXIMUM NUMBER OF PARTICIPANTS PER GROUP
The maximum number of participants per group is 12 people. In reality, our group sizes will be smaller. If necessary, there will be 2 instructors at the Bambi and Bambini groups.

MEETING POINT & TIME
The meeting point and time for your ski class will be printed on the confirmation ticket you got at our booking office. We ask you to be at the meeting point on time in order for the group to start the class at the given time. Ask your child´s instructor where you pick up your son/daughter when the class ends.

MENTALLY DISABLED
Children and adults with a mental disability are welcome to join our ski school. We do advise them to book private classes so they can get the instructor´s full attention.

PAYMENT 
We accept: cash (Euros), Maestro, V-Pay, Mastercard and Visa. It is also possible to book and pay for your classes online!

REBOOK
It is possible to rebook already booked lessons if the desired lesson is available. In some cases, we will charge an additional cost.

RESERVATIONS 
We advise you to make a reservation in advance (group or private classes). Only in this way we can guarantee you get the class you want. Online booking?

RESTAURANTS FOR CHILDREN
During lunchtime, our children´s groups will be spread out over the different restaurants in the skiing area. The advanced groups will have their lunch in restaurants that are further away from the meeting point and beginner groups will stay at the Arena Center restaurant or at Seppi´s. The Almhof/Kröller beginner children will ski at the slope down by the hotel, so they will have their lunch there. Ask your instructor in the morning, at the meeting point, where lunch will be that day or ask them the time and place where you can pick up your child and return it afterwards.

SKI BUS
The ski bus is free of charge for all guests with a valid lift ticket. The nearest stop is at the Sports Kröller shop.

SKI EQUIPMENT
If your child decides to join a ski class, it is important he/she is well prepared for it. We advise you to dress your child in warm ski clothing, get them proper ski equipment (this will speed up the learning process), get them sunglasses or goggles, suntan lotion, waterproof gloves, tissues and a snow cap.

TOGETHER IN ONE GROUP
The classification of children´s group classes is generally based upon ski level and language. If your children have about the same ski level, please inform us and we will do our best to put them in the same group. If their level does not match, all of your children will be placed in the group of the child with the lowest level, so less experienced kids can follow the rest of the group.

WHAT IF MY CHILD DOES NOT LIKE THE SKI COURSE 
If you´re not sure whether your child will like skiing, we suggest you book one day to start out. For 3 – 5 year old kids there is a try-out. This is a two hour ski class on Sunday or Monday so we can test if your child likes it or not.